Return Policy
Return policy for products shipped by the japanesque.com
The basic return policy for products shipped by the japanesque.com is as follows.
As a general rule, the japanesque.com only accepts returns within 3 days of delivery if the delivered product is defective or damaged.
If you request a return or exchange, your return must be postmarked within 3 days of receiving the item.
The basic return policy for products shipped by the japanesque.com is as follows.
As a general rule, the japanesque.com only accepts returns within 3 days of delivery if the delivered product is defective or damaged.
If you request a return or exchange, your return must be postmarked within 3 days of receiving the item.
- Return/exchange of defective/damaged products
We will refund the full product price (tax included), shipping, handling fees, and gift wrapping fees. We also accept exchanges. - How to return
If the japanesque.com will be responsible for the shipping costs for returning or exchanging defective or damaged items, please ship the item with the shipping fee paid on delivery. Returns with cash on delivery shipping are only available through the delivery services of Japan Post Co., Ltd. (Yu-Pack only), Yamato Transport Co., Ltd., and Sagawa Express Co., Ltd. If you use cash on delivery with a delivery company other than the designated delivery company, Prodigi will not be able to receive the package and return it. In this case, please note that the shipping company may charge you shipping charges (cash on delivery fee + return shipping fee). - Note:
If a product is returned without following the specified return procedures, such as if a product is returned that is different from the product shipped by petageni.com, we will not be able to accept returns or exchanges. If we are unable to accept a return or exchange, we will notify you and ship the item back to you at your expense. However, if we do not know the customer's address or the product to be returned, if the customer refuses to receive the returned product, if we will issue a refund after consulting with the customer, or if we do not receive a response no matter how many times we contact you, If you contact us, we may dispose of it.